Job Title: Warranty & Insurance Administrator
 

• Review repair orders for proper completion and accuracy before submitting warranty claims.
• Submit and track warranty claims to manufacturers or third-party providers.
• Follow up on pending claims and reconcile unpaid or denied claims.
• Maintain knowledge of manufacturer and dealership warranty policies and procedures.
• Audit warranty payments and credits for accuracy.
• Maintain up-to-date records and documentation for audits.

• Assist customers with insurance claims related to automotive repairs or accidents.
• Liaise with insurance companies regarding claim status, approvals, and required documentation.
• Prepare repair estimates in coordination with the body shop or service department.
• Ensure timely approval and payment of insurance claims.
• Provide excellent customer service by explaining the claims process and updating customers on progress.

• Maintain accurate logs, reports, and databases for all claims activity.
• Communicate effectively with service advisors, technicians, and customers.
• Ensure compliance with all legal and regulatory standards regarding warranty and insurance claims.
• Support service and finance departments with warranty and insurance documentation as needed.

• College graduate.
• Prior experience in automotive warranty, insurance, or service department (1–3 years preferred).
• Familiarity with manufacturer warranty systems and insurance portals.
• Strong organizational and administrative skills.
• Excellent communication and customer service abilities.
• Attention to detail and ability to handle multiple tasks efficiently.
• Proficiency with dealership management systems (DMS) such as CDK, Reynolds & Reynolds, etc.

• Full-time, primarily in-office at dealership or service center.
• May require occasional interaction with customers and external vendors.