Job Title: Lead Technician – Mobile Service
Department: Mobile Automotive Services
Reports To: Service Manager or Operations Manager
Job Type: Full-Time
Location: Mobile/Field-Based

• Perform advanced diagnostics, repairs, and maintenance on a wide range of vehicles (light-trucks) in the field.
• Serve as the primary point of contact for mobile service operations and ensure a professional and efficient service experience.
• Oversee and assist with scheduling, route planning, and coordination of mobile service calls.
• Maintain accurate service records, repair orders, and customer communication via mobile devices or shop management software.
• Mentor and provide technical support to junior technicians or apprentices in the field.
• Ensure all tools, parts, and equipment are stocked and properly maintained in the service vehicle.
• Comply with all safety regulations, environmental laws, and company policies.
• Conduct pre-repair and post-repair inspections to ensure quality and completeness.
• Communicate effectively with customers to explain diagnoses, repair options, and provide estimates when required.
• Act as a brand ambassador for the company, delivering professional and courteous service at all times.

• 5+ years of experience as an automotive technician, with at least 2 years in a leadership or senior role.
• NC1 and NC2 certifications preferred (or willingness to obtain).
• Strong knowledge of modern vehicle systems, diagnostic tools, and repair procedures.
• Excellent troubleshooting and problem-solving abilities.
• Valid driver’s license with a clean driving record.
• Ability to work independently with minimal supervision in various field conditions.
• Strong communication and customer service skills.
• Must be physically able to lift heavy parts, stand for long periods, and work in a variety of weather conditions.

• Experience working in a mobile automotive service environment.
• OEM certifications or dealer training.
• Familiarity with fleet maintenance and repair.
• Bilingual (English/Spanish) is a plus.

• Field-based/mobile work with travel to customer sites.
• May require flexible hours, including evenings or weekends based on customer needs.

Work performed in outdoor and sometimes unpredictable environments.