Job Overview:

Key Responsibilities:

• Customer Support: Provide exceptional aftersales service to customers, addressing inquiries and resolving issues promptly to ensure high levels of satisfaction.
• Field Operations: Coordinate and oversee field service activities, ensuring compliance with company standards and industry regulations.
• Process Improvement: Analyze service operations processes and identify opportunities for improvement to enhance efficiency and reduce costs.
• Data Management: Maintain accurate records of service operations, customer interactions, and feedback to support continuous improvement initiatives.
• Collaboration: Work closely with sales, and marketing, teams to ensure alignment on product offerings and customer expectations.
• Reporting: Prepare and present regular reports on field service activities, customer feedback, and operational performance to management.
• Customer Relationship Management: Develop and maintain strong relationships with customers and dealerships to foster loyalty and repeat business.

Qualifications:

• Education: Bachelor’s degree in Business, Automotive Technology, or a related field preferred.
• Experience: Minimum of 3 years of experience in aftersales support or service operations within the automotive industry.
• Technical Skills: Strong understanding of automotive products and services; familiarity with diagnostic tools and service management software.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with customers, technicians, and management.
• Problem-Solving: Strong analytical and problem-solving skills, with a focus on customer satisfaction.
• Travel Requirements: Willingness to travel to customer locations and dealerships as needed.
• Certifications: Relevant automotive service certifications are a plus.