Job Title: Finance and Insurance (F&I) Supervisor
Job Summary:
The Finance and Insurance Supervisor oversees the daily operations of the F&I department, ensuring compliance with regulations while maximizing profitability. This role involves managing finance and insurance processes, supervising F&I staff, coordinating with sales teams, and ensuring an exceptional customer experience.

• Supervision & Leadership:
  • Lead and support the F&I team, including training, coaching, and performance evaluations.
  • Develop and implement best practices to increase departmental efficiency and profitability.
  • Ensure all finance managers adhere to company policies and legal compliance standards.
• Finance & Insurance Operations:
  • Present financing options and aftermarket products (warranties, service contracts, GAP insurance, etc.) to customers.
  • Review and approve customer financing applications.
  • Secure financing through approved lenders and maintain lender relationships.
  • Monitor deal funding, accuracy of paperwork, and timely processing.
• Compliance & Documentation:
  • Ensure adherence to all local, state, and federal regulations (e.g., Truth in Lending Act, Fair Credit Reporting Act).
  • Audit and maintain accurate documentation for all deals and contracts.
  • Mitigate risk by ensuring full legal compliance in all transactions.
• Reporting & Analysis:
  • Prepare and review daily, weekly, and monthly reports on F&I performance.
  • Track KPIs (e.g., per-vehicle revenue, penetration rates, product sales) and identify areas for improvement.
  • Collaborate with senior management to set targets and develop financial strategies.
• Customer Service:
  • Ensure a high level of customer satisfaction throughout the financing process.
  • Resolve escalated customer issues related to finance or insurance.

• Bachelor’s degree in Finance, Business Administration, or related field (preferred).
• 3+ years of experience in F&I roles within automotive, insurance, or finance sectors.
• Prior supervisory or management experience is a strong plus.
• Strong understanding of automotive finance, insurance products, and regulatory compliance.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency with F&I software and dealership management systems (e.g., Dealertrack, CDK, Reynolds & Reynolds).

• Full-time position; may require evenings or weekends depending on dealership hours.
• Fast-paced, customer-facing environment.