Network and System Specialist
Mandaue City, Central Visayas, Philippines
Full Time
Experienced
Educational Background and Certifications
Technical Skills:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Relevant certifications such as CompTIA Network+, CCNA, MCSA/MCSE, or ITIL Foundation are strongly preferred but not mandatory.
- At least 3 years of experience in network and system administration or related roles.
- Proven experience managing IT infrastructure and providing advanced technical support.
- Infrastructure Stability and Uptime:
- Hands-on experience in configuring, maintaining, and monitoring network and server infrastructures.
- Proficient in troubleshooting and resolving issues to ensure high availability and minimal downtime.
- Familiarity with monitoring tools such as SolarWinds, Nagios, or similar solutions.
- Strong understanding of redundancy, failover, and load-balancing techniques.
- IT Asset Lifecycle Management:
- Experience managing the procurement, deployment, maintenance, and decommissioning of IT assets.
- Ability to maintain accurate inventories of hardware, software, and licenses.
- Familiarity with asset management systems and tools to track lifecycle stages effectively.
- Documentation and Reporting:
- Proficient in creating and maintaining detailed technical documentation for systems, networks, and procedures.
- Ability to produce regular reports on system performance, asset utilization, and incident resolution.
- Skilled in documenting IT workflows to ensure consistent operations and knowledge sharing.
- Support Escalation (Level 2):
- Experience providing advanced troubleshooting and resolution of escalated technical issues.
- Skilled in diagnosing hardware, software, and network problems efficiently.
- Ability to collaborate with Level 1 support, vendors, and higher-level teams to resolve complex incidents.
Technical Skills:
- Proficiency in managing Windows and Linux servers, Active Directory, DNS, DHCP, and Group Policies.
- Strong knowledge of networking concepts, including VLANs, VPNs, firewalls, and routing protocols.
- Familiarity with virtualization platforms like VMware, Hyper-V, or similar technologies.
- Basic scripting skills (e.g., PowerShell, Bash) for automation and system maintenance.
- Excellent problem-solving and critical-thinking abilities to address complex technical challenges.
- Strong written and verbal communication skills to interact with both technical and non-technical stakeholders.
- Detail-oriented mindset for maintaining accurate documentation and reports.
- Ability to prioritize tasks and work effectively under pressure in fast-paced environments.
- Commitment to continuous learning and staying updated on emerging technologies.
- High level of accountability and a proactive approach to maintaining IT systems and services.
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